Privacy Policy

Last modified: August 1, 2025

Epoecho.com is owned and operated by Epoecho (hereinafter referred to as the "Site," "we," "us," or "our"). By using this Site, you agree to the terms described in this Privacy Policy. This Privacy Policy explains how we collect, use, store, and protect the personal information you provide through this Site (hereinafter referred to as "Personal Information"), as well as your rights when using the Site. This Privacy Policy supplements any other applicable terms and conditions on this Site and does not guarantee or warrant any rights regarding third-party websites that may be linked to it.

We attach great importance to protecting our users' personal information, especially personally identifiable information. This Privacy Policy details the principles and practices we follow when collecting, processing, and using this information, and explains how you can manage your information. We also welcome your comments and feedback to help us continuously improve our privacy practices.

Privacy Policy Updates

We may update, revise, modify, or otherwise change this Privacy Policy from time to time. If we make changes, we will endeavor to notify you by posting the updated policy and revising the "Last Modified" date above. If we make material changes, we will notify you via your email address on file and by posting a notice of the privacy statement changes on our homepage. Your continued use of the Service constitutes your acceptance of the Privacy Policy in effect at that time. However, any changes will not apply to any disputes between the parties of which we actually knew on or before the date the changes were posted on either website.

Personal Information We Collect

When you use the Website, we may collect various types of personal information to provide you with better service, process transactions, enhance the user experience, and comply with legal obligations. The personal information we collect may include, but is not limited to, the following:

Contact Information: If you submit an inquiry, register an account, or provide information through the Website, we may collect your name, email address, phone number, and demographic information. This information helps us communicate with you effectively, process your inquiry, or provide services.

Financial Information: When you make a purchase or other financial transaction through the Website, we will collect financial information related to the transaction, including your name, payment method, bank name, bank account information, and contact information. We may share this information with payment providers or banks to facilitate payment processing. All financial information is processed under strict security measures.

Location Data: When you visit the Website, your mobile device or browser may provide location information through Wi-Fi, GPS, or other technologies. We may collect this information based on your device and browser settings to provide personalized content or services.

Usage Information: When you browse and use the Website, our servers may automatically log certain information, such as your IP address, browser type, access time, pages visited, referring URL (the website you visited before coming to ours), how you interact with the Website, and other information related to your internet service provider. This data helps us analyze website usage and improve the user experience.

Employment Information: If you apply to join us, we may collect personal information related to your job application, including your education, work experience, contact information, address, demographic information, and other information you provide on your resume or application form. This information will be used for the recruitment evaluation and hiring process.

Communication Information: We may also collect the content of your communications with us, including emails, phone calls, social media messages, screen sharing views, or messages sent through the Website's chat feature. You agree that these communications may be recorded and, if necessary, may be accessed or received by our service providers or other third parties who facilitate communications to provide you with support or improve our services.

By providing the above information, you acknowledge and agree that we will collect, use, and store your personal information in accordance with this Privacy Policy and take appropriate measures to protect its security and privacy.

Sources of Your Personal Information

We obtain information about you from a variety of sources, including you, your interactions with Epoecho, our websites, our emails, our advertisements, and certain third parties. This information may include your name, postal address, shipping address, billing address, email address, purchase history, comments you post on our websites or send via email, date of birth, demographic information (such as age, gender, and language), phone number, credit card or payment information (if you purchase something from the website), the pages you click on our website, how you interact with emails we send you or our advertisements, information about the device or location from which you access our website, and other personally identifiable information as described in more detail below. When you interact with us, you should only provide us with true and accurate information about yourself. If you provide us with personal information about someone other than yourself, you confirm that you have their permission to share such information with us and that you have the authority to consent to this Privacy Policy on their behalf.

Personal Information You Provide to Us

When using the website or our services, you may need to provide us with certain personal information so that we can provide you with a complete service experience.

Information you provide by filling in forms on the website, including when you register for an account, subscribe to a newsletter, post materials on the website, call, message, chat, or contact us via email, and request more information or services.

When you report a problem with a product or service, we may collect personal information related to the issue in order to address your feedback and provide a solution. Subject to this Privacy Policy and our records retention policy, we may retain records and copies of your communications (which may contain personal information) for customer service and quality improvement purposes. Additionally, information you provide for research, surveys, or questionnaires may be recorded and stored for data analysis or service optimization.

Information about transactions you conduct through our services and order fulfillment information may also be collected to ensure accurate order processing, shipping tracking, and smooth after-sales service. Search queries you perform on the website or in our services may also be recorded to improve website functionality, personalized content, and user experience.

By providing the above information, you understand and consent to our collection, storage, and use of this personal information in accordance with this Privacy Policy and our reasonable efforts to protect its security and privacy.

Our Use of Personal Information

The personal information we collect is used to provide, maintain, personalize, and improve our services, and to ensure that you can successfully complete all actions you take on this website or through our services. This includes processing payments from you or your agents, fulfilling orders, arranging product deliveries, managing insurance claims, providing transaction receipts, and sending technical notices, consumer service messages, and security alerts. We may also use your information to provide ongoing support and administrative information to ensure you have the best experience using our services.

For marketing and communications purposes, we may use your personal information to send you information about our services, products, promotions, rewards, contests, or special offers. You may opt out of receiving such promotional communications by following the opt-out options provided in promotional emails (for example, by clicking "Unsubscribe" or "Manage Preferences"). However, even if you opt out, we may still send you important non-promotional communications related to your account, purchase history, or other business relationships.

We may also use personal information to track and analyze service usage trends, process contests and promotions, protect our rights and property, verify identities, prevent fraud or other illegal activity, compare information accuracy, provide targeted advertising (unless you opt out), and for any other lawful purpose.

Specifically, we may use personal information for the following purposes:

• Provide the products, services, or information you request and fulfill our contractual obligations, including billing, collection, and after-sales service.
• Improve our products, services, and website operations, optimizing business functionality and user experience.
• Provide alternative website displays based on accessibility requirements.
• Create customer accounts, process orders, and provide customer support.
• Send you notifications about your account or purchases.
• Collect product feedback or reviews to improve our products and services.
• Analyze user preferences and behavior, identify groups of customers with similar interests, and support personalized recommendations.
• Notify you of service updates or product/service changes.
• Process payments made by you or authorized third parties.
• Collect, store, and enforce your privacy preferences.
• Meet legal obligations, such as tax reporting, data protection compliance, or other relevant requirements.
• Respond to inquiries regarding reviews, comments, or employment opportunities.
• Prevent crime, claims, and other potential liabilities, and maintain the security and integrity of our website. For online behavioral or interest-based advertising, as well as benchmarking, data analysis, research, surveys, website and service improvements, software development, and trend analysis.
• Other uses specified in the official rules of promotional activities (such as contests or sweepstakes).

For anonymous, pseudonymous, or de-identified personal information, if we are contractually or legally obligated to maintain its anonymity, we promise not to re-identify such information.

By collecting and using personal information, we strive to improve service quality, protect user rights, and provide you with a safe, convenient, and personalized user experience within lawful limits.

Sharing of Personal Information

In certain circumstances, we may share the personal information you provide to support business operations, comply with legal requirements, protect our rights, and provide you with better service. Initially, we may share your information with our subsidiaries and affiliates for unified management and service provision. We may also share information with contractors, suppliers, service providers, their subcontractors, and other third parties who provide us with necessary business support, including payment processing, product fulfillment, shipping, email marketing, review management, advertising, joint promotions, data storage, data analysis, privacy management, affiliate marketing, creator partnerships, insurance, financial, tax and legal consulting, and fraud prevention services. All such third parties are contractually required to maintain the confidentiality of personal information and use it only for authorized purposes or other lawful purposes.

We may also share personal information when required by law, including in response to court orders, applicable laws, regulatory requirements, or other legal process. Furthermore, we may disclose information when we believe it is necessary to protect the rights, property, or safety of the website, our customers, or other parties, such as to prevent fraud, reduce credit risk, or address security and technical issues.

If we are involved in a merger, acquisition, business transfer, sale, or liquidation, your personal information may be transferred as part of that business. To the extent permitted by law, we will endeavor to provide you with advance notice and an opportunity to object to such transfer if you have legal rights.

Personal information may also be used to enforce our Terms of Use and other agreements, including billing and collection operations. Furthermore, to fulfill the purpose for which you provided the information, we may use it to support products, sweepstakes or contests, special offers, and other advertising related to our services, and to collaborate with third parties on promotions.

In all cases, we will share personal information with your explicit consent or direction. Furthermore, we may share non-personally identifiable information, such as aggregated data or de-identified information, with third parties for statistical, analytical, or business optimization purposes, but this information cannot be used to identify you.

When sharing information in these ways, we will always ensure that personal information is used lawfully, securely, and transparently, in strict compliance with our Privacy Policy and applicable laws and regulations.

How Long We Retain Your Personal Information

We may retain your personal information at our option until you withdraw your consent or request that we delete or transfer it as permitted by law. We may also delete your information in accordance with our data retention policy. Even if you ask us to delete your information, we may retain certain information as necessary to complete the transaction for which you provided us your personal information, process warranty claims, manage our ongoing business relationships, detect security incidents, protect against or prosecute malicious, deceptive, fraudulent, or illegal activity, debug or fix bugs, exercise free speech, ensure other consumers can exercise free speech, exercise other rights provided by law, comply with other legal obligations, or use personal information internally in contexts compatible with the context in which you provided it.

Exercising Your Privacy Rights

Depending on applicable law and where you live, you generally have the right to access, update, amend, delete, or restrict the personal information we process about you. You can request a copy of the personal information we hold about you, learn the source of your information, request that we correct or update inaccuracies, request that we delete your personal information, or request that we not sell or share your personal information with third parties. In certain circumstances, you may also object to or withdraw your consent to the processing of your personal information, request that we restrict the processing of your personal information, or request that we not make automated decisions about your information.

If you have created an account with Epoecho, you can manage and update some of your personal information by visiting the "My Account" page. Additionally, you can submit a request to us by emailing contact@epoecho.com, using the "Contact Us" page on the website, or through the "My Account" page, specifying the specific rights you wish to exercise and the scope of those rights. To ensure we understand and process your request, please be as detailed as possible about the type of right you wish to exercise and the information involved.

Before we can substantively respond to your request, we may ask you to provide identity verification information to confirm your identity or the person you are acting on behalf of and to ensure you have the right to access or amend the relevant personal information. To the extent permitted by applicable law, we may charge a reasonable processing fee, depending on the nature of the request, to cover the costs of correcting, transferring, or providing a copy of your personal information.

We are committed to processing your request promptly, as legally and reasonably possible, and to protecting your privacy rights in a transparent and responsible manner.

Links to Other Websites

Epoecho is not responsible for the practices employed by websites linked to or from our website, nor for the information or content therein, to the extent permitted by law. Please note that when you link from our website to another website, this Privacy Policy no longer applies. Your browsing and interaction on any other website is subject to that website's own rules and policies.

Children's Policy

Our services are not intended for anyone under the age of 18. If you are under the age of 18, please do not use or provide any information on the website or through our services. Additionally, users under the age of 18 are prohibited from purchasing products. If we learn we have collected or received personal information from a child under the age of 18 without verification of parental consent, we will delete that information. If you are a parent or guardian or believe we might have any information from or about a child under the age of 18, please contact us so we can delete that child's information. If we become aware that a child under the age of 18 has sent us personal information online, we will only use that information to respond directly to the child or notify a parent. Where appropriate, we may ask you to provide your age to verify your compliance with these policies.

Security

We make commercially reasonable efforts to protect the confidentiality and security of the personal information we process. However, while we strive to store personal information in a secure operating environment, we cannot guarantee the security of personal information during transmission or while it is stored on our systems. Furthermore, while we strive to ensure the integrity and security of personal information, we cannot guarantee that our security measures will prevent third parties, such as hackers, from illegally gaining access to personal information.

Contact Information

If you have any questions or concerns about our policies, please contact us at contact@epoecho.com.