Delivery Information
We understand that every order carries your expectations. To ensure you receive your desired products smoothly, we have developed a comprehensive shipping policy that clearly outlines delivery methods, estimated delivery times, and potential costs, ensuring every item is delivered safely and on time.
All orders receive free standard shipping, with no minimum purchase required. Standard shipping typically arrives within 7–14 business days (excluding weekends and holidays). Some remote areas may require longer shipping times.
If you have urgent delivery needs, you can contact Customer Service to request expedited shipping. We will provide the best shipping option and cost information based on the order weight, destination, and carrier availability. Expedited shipping typically arrives within 3–5 business days.
Shipping times are subject to the carrier's availability and may be delayed due to holidays, weather, or force majeure. In the event of unforeseen circumstances, we will notify you via email.
Packaging and Protection
All orders are packaged in multiple layers of shock-resistant and pressure-resistant materials to ensure they remain intact during transit. For fragile items or thermos, we use additional impact-resistant padding, such as bubble wrap, foam, or custom protective materials.
All packages undergo rigorous inspection before shipment to ensure the outer packaging is securely sealed, moisture-proof, and pressure-resistant.
International Shipping Information
International shipments may involve customs clearance and taxes, which are determined by the policies of the destination country.
We recommend that you understand local import regulations and potential tariffs in advance to avoid delivery delays or additional costs.
We strive to provide accurate shipping time estimates, but international shipments are subject to factors such as customs inspections, local policies, weather, and holidays, and actual delivery times may vary.
Order Tracking and Notifications
Once your order has shipped, you will receive a shipping confirmation email with the carrier information and tracking number. You can monitor the shipping progress in real time by visiting the carrier's website or on your order page.
If you experience delays, anomalies, or shipping information stalls, please contact customer service immediately. We will assist in communicating with the carrier and provide a solution.
Exception Handling
Lost or Damaged Package: If your order is lost in transit or is visibly damaged upon delivery, please contact us within 24 hours of receipt and provide relevant photos and order information. We will verify your order and arrange a return, exchange, or reshipment.
Incorrect or Modified Shipping Address: If you discover that you entered an incorrect shipping address after placing an order, please contact Customer Service immediately. We will try our best to correct the information before the order is shipped, but if the package has already been delivered to the carrier, this may not be possible and the additional costs will be borne by the buyer.
Refused or Uncollected Package: If a package is returned due to your fault (such as an incorrect address, no one to sign for it, or refusal of delivery), we will arrange a refund or reshipment after deducting the actual shipping costs.